What Is Access Wireless?

Access Wireless is a Lifeline Assistance program designed to ensure that quality telecommunications services are available to low-income customers at reasonable and affordable rates.The program was first introduced in 1984 during the Reagan administration. Access Wireless provides income-eligible customers with a free cell phone and a monthly allotment of airtime for one year. The cell phone offers in-demand features such as voicemail, domestic long distance, text messaging, call waiting, caller ID and 911 emergency access.

Who is eligible to receive Access Wireless phone?

Individuals may qualify for Lifeline service if they participate in a public assistance programs such as Food Stamps, Medicaid, Supplemental Security Income (SSI), Temporary Assistance for Needy Families (TANF), Low Income Home Energy Assistance Program (LIHEAP), National Free School Lunch, Federal Housing/Section 8 Assistance, or if they do not receive any of these public assistance programs, they may also qualify based on total household gross monthly income.

If you are applying based on income eligibility, you will need to provide a copy of last year’s State or Federal income tax return or 3 consecutive months’ worth of your most current pay stubs, Social Security benefits statement, Veterans Administration benefits statement, Retirement/Pension benefits statement, divorce decree or child support document, or Unemployment/Workers Compensation benefits statement.

What’s included with my Access Wireless phone service?

Access Mobile offers eligible customers a free cell phone and 250 monthly minutes or texts for one year. The minutes can be used for local or domestic long distance calling and text messaging. Click Here to view the Access Wireless rate plan options.

There are no bills, long-term contracts, activation fees, or surcharges for Access Wireless customers. Upon verification, Access Wireless users may renew their service on an annual basis.

Where is Access Wireless Service available?

Access Wireless is currently available in the following states: Illinois, Arkansas, West Virginia, Utah, Nevada, Maryland, Louisiana, Indiana, Missouri, South Carolina, Ohio, Kentucky, Georgia, Arizona, Michigan, Tennessee, Texas, North Carolina, New York, Virginia, Delaware, Connecticut, Florida, Alabama, New Hampshire, Kansas, Rhode Island and Washington.

We will continue to expand the Access Wireless program to additional states as we receive the required regulatory approvals.

How do I apply to receive an Access Wireless phone?

To apply for Access Wireless service call 1-800-464-6010 and a representative will be happy to assist you with the application process. Or, you can click here to print an application form available online.

Will my Access Wireless service work nationwide?

Yes. Access Wireless service is provided on the Nationwide Sprint Network. However, Access Wireless service may not available in all areas. To determine if service is available in your area, click here to view a coverage map.

How much does Access Wireless cost?

Access Wireless service is FREE to eligible customers and includes a free cell phone with up to 250 minutes per month for one year. There are no monthly bills, long-term contracts, activation fees, recurring fees, or surcharges for Access Wireless customers.

What if I need more minutes than what is included in the monthly allotment of airtime?

You can add money to your Access Wireless account using a debit or credit card or by purchasing Access Wireless or i-wireless airtime cards available at participating Kroger-owned store locations. PIN's may also be purchased at convenience stores nationwide.

You can add money to your account using one of the following options:

From your phone:

  1. Go to Menu>Web>My Account or
  2. Dialing #BUY directly from your Access Wireless phone.

From the web:

Visit www.accesswireless.com.

Redeem an Access Wireless or i-wireless airtime card.

Follow the instructions on the back of the card and scratch the gray area to reveal the 10-digit PIN.

How long can I use my Access Wireless service?

When you sign your Access Wireless application, you are confirming that you qualify for service based on government program participation or your income eligibility. You are also confirming that you are the head of your household and that your household receives only one lifeline discount (wireless or landline).

We will contact you annually to verify that you still qualify for Access Wireless service. If during this process you do not respond by the response date, or we learn that you no longer qualify, we will discontinue your Access Wireless service.

You must routinely use your phone to continue to receive your monthly Lifeline credit. Accounts with a lack of usage may be disqualified from the Lifeline program.

It is your responsibility to inform us immediately upon learning that you no longer qualify for Access Wireless service, and we will discontinue your Access Wireless phone at that time. At that time we would be happy to transfer your service over to an i-wireless rate plan that suits your calling needs.

It is your responsibility to inform us immediately upon learning that you no longer qualify for Access Wireless service, and we will discontinue your Access Wireless phone at that time. If you would like, at that time we would be happy to transfer your service over to i-wireless rate plan that suits your calling needs.

When will I receive my minutes each month?

Upon application approval and receipt of your Access Wireless phone, you will need to follow the activation instructions included with your Access Wireless phone. Once your phone is activated, your monthly allotment of minutes will automatically be added to your account. You will continue to receive your allocated minutes every month until you no longer qualify for the program. For example, if you activate your phone on May 5th, your monthly allotment of minutes will be added to your account on the 5th day of each month.

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