What should I do if I do not receive my minutes in a particular month?
Please call 1-866-594-3644 and a customer service representative will be happy to assist you.
How do I activate my Access Wireless phone?
To activate your Access Wireless phone, simply follow the activation instructions included inside the packaging of your Access Wireless phone.
What should I do if I lose my Access Wireless phone?
If your mobile phone is lost or stolen, you are responsible for charges incurred until you notify us of the loss of your mobile phone by visiting our website at www.accesswireless.com or by calling Access Wireless at 1-866-594-3644. Upon receiving notice that your mobile phone is lost or stolen, Access Wireless will suspend your account. If you do not either activate a new Access Wireless phone or notify us that you have found your old mobile phone within 60 days of the suspension of your account, your account will be deactivated, you will lose your Access Wireless phone number and Access Wireless will assess you a termination charge equal to the balance in your account, which is not refundable even if you reactivate your account. Customers may purchase a new i-wireless phone at the regular retail price at a participating Kroger store or online at www.iwirelesshome.com, or you may choose to receive a refurbished replacement phone for a fee of $30, plus applicable tax.
What should I do if my Access Wireless phone breaks within the first year?
If you experience an equipment malfunction, call us at 1-866-594-3644 and we will arrange for a replacement mobile phone.
Are there any restrictions that apply to my Access Wireless service?
Yes, there are a few restrictions that apply to your Access Wireless service.
- Access Wireless is only available to individuals that participate in a qualifying government program or are income eligible;
- Only one wireless or landline Lifeline account is allowed per household;
- The address you provide for your phone service must be your place of residence;
- Your Access Wireless account must be in the name of the qualified customer;
- You must provide your date of birth, last 4-digits of your social security number and proof of program documentation on your application in order to be approved for service;
- Access Wireless participation is subject to the Access Wireless Terms and Conditions of service available at www.accesswireless.com.
- Access Wireless customers are not eligible for the i-wireless All-In rate plan options.
Do I get to choose the Access Wireless phone that I want?
No. Free Access Wireless phones may vary by handset manufacturer and model and are dependent on inventory availability.
Can I upgrade my Access Wireless service to an i-wireless phone?
Yes. Customers may purchase an i-wireless feature phone or smartphone at their own expense at their neighborhood Kroger or online and request an ESN change to transfer their Access Wireless service to the new device. To request an ESN change, call 1-866-594-3644 for assistance.
Access Wireless customers are not eligible for the i-wireless All-In rate plan options.
Am I eligible to participate in the FREE MINUTES rewards program when I shop at Kroger-owned stores?
All Access Wireless customers are eligible to participate in the FREE MINUTES rewards plan when they register their Shopper's card, Alternate ID or 1-2-3 Rewards Visa to their Access Wireless account. For every $100 spent in-store, 20 FREE MINUTES of airtime will automatically be applied to the registered Access Wireless phone.
Qualifying purchases only. Food stamp purchases may apply for loyalty rewards program. Restrictions apply. The FREE MINUTES rewards program is not available in all Food4Less locations. For details on the FREE MINUTES program, visit www.accesswireless.com.
I've received a letter from USAC stating that I can only have one Lifeline-supported phone and must choose a service provider. How do I keep my Access Wireless phone and continue to receive my free monthly allotment of minutes?
Federal regulations mandate only one Lifeline supported service per household (including cell phone and landline service). If you received a communication because you have more than one Lifeline service provider you must select only one. Access Wireless values your business would like to be your provider of choice. To keep your Access Wireless phone and continue to receive your free monthly allotment of minutes, please call 1-866-706-2187 and advise them you want to keep Access Wireless as your Lifeline provider. To avoid any disruption in your service call right away.
Access Wireless appreciates your business and is proud to be your Lifeline service provider.