i-wireless LLC Privacy Policy

At i-wireless LLC, d/b/a Access Wireless, (“i-wireless,” or “we,” “us,” “our”) we understand that privacy is important, and we are strongly committed to protecting the privacy of our customers and visitors to our websites at www.iwirelesshome.com, www.krogeriwireless.com, and www.accesswireless.com (collectively, “our websites”).

The following information is designed to help you better understand the information that we gather, how we handle the information once we gather it, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct the information we gather. Please note that this Privacy Policy (“Policy”) applies to only our products, services, and websites (collectively, “Services”), and not to other companies’ or organizations’ services or websites to which we may link even if they market our products or use the i-wireless name. By visiting our websites or using our Services, you accept the practices described in this Privacy Policy.

NOTE: Some of Services may involve features or practices not common to our other websites or services. You should carefully read this entire policy to understand the provisions applicable to our websites and services you are using.

What information do we collect?

Our primary goal in collecting personal information is to provide you with a smooth, efficient and customized experience. This allows us to provide features that are most likely to meet your needs and to customize our service to make your experience easier and more pleasant.

Aggregate Data

Personal Information does not include information that is not used to identify you, such as aggregate or anonymous information. We gather certain usage information like the number and frequency of visitors to our websites. This information may include which URL you just came from, which URL you next visit, what browser you are using, and your IP address. We use such data only in the aggregate. This collective data helps us determine how much our customers use parts of our websites, and conduct internal research on our customers’ demographics, interests, and behavior in order to better understand and serve you. 

This type of aggregated, non-personally identifiable information may also be collected and/or used by third parties that support our services. In addition, we aggregate data and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes.

Personally Identifiable Information

Users are asked to provide certain information when they sign up for our Services such as name, address, phone number, birth date, gender, credit card information, and email address (collectively, “personally identifiable information” or “personal information”). The personally identifiable information collected from our customers during the registration process is used to manage each customer’s account. We also seek such information to provide products and/or services that more closely reflect your preferences. In addition, we may use such personally identifiable information to improve our marketing and promotional efforts, to analyze website usage, improve our content and product offerings, and customize our website’s content, layout, and services. 

Usage Information

We automatically collect certain types of information when you use our Services. We may collect information about your device, including but not limited to the device type, operating system version, signal strength, whether it is on and how it is functioning, and device identifiers. We may also collect information related to your use of the device and the services you access through it, including but not limited to your call and data usage and history, your geolocation, the websites you visit, the applications purchased, downloaded, or used, and information about devices you tether to your device. We may link information we automatically collect from you with Personal Information, including information you provide to us and information we gather from other sources. We may use software to follow your use of our Services and other applications, including the use of cookies, web beacons, and other mechanisms, in addition to analysis of network and device information.  In accordance with federal law, we are required to obtain approval for use of customer proprietary network information, that relates to the quantity, technical configuration, type, destination, location, and amount of use of our service, and that is made available to us solely by virtue of the carrier-customer relationship, through methods described herein.

Personal Identification Number for Your Account

To activate and manage your account and obtain access to certain services, we require you to provide a secret code (your “Service Passcode”). When using your account or providing your Service Passcode, you must provide accurate and complete information to i-wireless LLC. You are entirely responsible for maintaining the confidentiality of your Service Passcode and are solely responsible for any activity conducted using your Service Passcode. You agree not to use the account, customer name, or Service Passcode of any other customer at any time unless that customer is under 18 and you are the parent or guardian of that customer. Prior to disclosing or releasing any personally identifiable, protectable information to you, we require entry of your Service Passcode for all phone or online requests and presentation of a valid photo ID for requests made in person.

Voluntary Surveys

We may periodically conduct surveys of our customers and/or users of our websites (“survey participants”). We encourage you to participate in these voluntary surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain confidential, even if the survey is conducted by a third-party.

We take the information we receive from individuals responding to our surveys and combine (or aggregate) it with the responses of other survey participants to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third-party affiliates.

How Do We Use Your Information?

As our customer, you have a right, and we—as your carrier—have a duty to protect the confidentiality of your customer proprietary network information.  However, unless you specifically decline by opting-out, we may use personally identifiable information to contact you and deliver information to you via your home phone, address, email, voice or text messages on your mobile phone if you are an i-wireless customer. Unless you opt-out or otherwise object, we may also share personally identifiable information with certain third parties so that these third parties can share information with you about new products, services and promotions that we believe will interest you. By accepting this Privacy Policy or by purchasing or using our products or our jointly-branded products, you expressly agree to such usage and sharing of information. In addition, i-wireless may use non-personally identifiable information in aggregate form for demographic marketing purposes, and may disclose this information to third parties, including advertisers.

If you are an i-wireless customer, in certain special circumstances, we may contact you to deliver service-oriented messages, even if you have asked that we not contact you about special airtime events or promotions. These messages will be limited and only for this purpose.

We may use third-party providers to facilitate our services, and therefore, we may provide some of your personally identifiable information directly to them. In addition, we employ other companies and individuals to perform functions on our behalf. Some examples include fulfilling orders, providing mobile content, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These service providers have access to personally identifiable information and may use it as needed to perform their functions, but may not use it for any other purpose, except that they may aggregate your personally identifiable information with similar information from other customers in a manner that does not potentially identify you.  Any third-party verification services are governed by those entities' separate privacy policies and not this policy.

We may share information with other third parties with your consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties' separate privacy policies.

i-wireless cooperates with law enforcement inquiries, as well as other third parties, to enforce laws, such as protecting intellectual property rights and preventing fraud. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, to respond to lawful claims or legal process, to respond to emergencies, to protect the property of i-wireless LLC or the safety of its employees or others, to investigate fraud, intellectual property infringements, or other activity that is or may be illegal or expose you to liability.

It is possible that i-wireless or its partners could be acquired or merged with another business entity. Should such a combination occur, you should expect that i-wireless or its partners will share some or all of your personally identifiable information to continue to provide service. You will receive notice of such event (to the extent that it occurs), and we will request that the new combined entity follow the practices disclosed in this Privacy Policy or notify you of any changes.

Effective February 4, 2016, your documentation will be retained for as long as you receive Lifeline service from i-wireless, but no less than three calendar years.

In accordance with federal law, we will maintain records of consumer consent to disclose or otherwise use customer proprietary network information for no less than one year.

We reserve the right to use, disclose, or permit access to your customer proprietary network information to protect our rights or property, or to protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, services.  We also reserve the right to use, disclose, or permit access to your customer proprietary network information without prior approval in our provisioning of inside wiring installation, maintenance, and repair services; and, for the purpose of conducting research on the health effects of CMRS.

What about Third Party Applications and Services?

Your Use of Third Party Applications.  When using our Services, you may choose to use services and products offered by third parties, such as third-party applications. When you leave our network, you may also use mobile roaming services provided by third parties. Your use of such services and applications may result in these third parties collecting your Personal Information and obtaining information from i-wireless, including location information (when applicable). You may also choose to give your Personal Information directly to third parties when using our wireless services or devices. Except as noted below in the section Preinstalled Third Party Applications, the Personal Information you give to a third party will be subject to that third party's terms, conditions and policies—not this policy. You should always review a third party's privacy policy and terms of service before providing your Personal Information to them or using their services or products.

Preinstalled Third Party Applications. i-wireless has partnered with some third-party application developers to enhance your i-wireless experience. These applications may be branded as i-wireless applications and will be preinstalled on your device when you obtain it from i-wireless. These applications may require i-wireless to share certain Personal Information.

When you first subscribe to our Services, you will be given notice in compliance with all applicable federal rules of your choice to permit sharing Personal Information to facilitate the functioning of these applications. You may opt-out of sharing Personal Information with these applications at that time or later by contacting us using the means specified under "How to Contact Us" below. If you opt‑out, certain features of these applications may no longer function.

  • Ad Moments Library/Lock Screen. The Ad Moments Library/Lock Screen tool, which was developed and is managed by Carrier EQ Inc. d/b/a AirFox Mobility ("AirFox"), will enable you to receive and interact with advertising and other content on the lock screen of your Device.
  • Search Widget. The Search Widget, which was developed and is managed by NTENT, Inc. (“NTENT”), enables you to search for Internet content from the home screen of your Android Device. The Search Widget may collect your location information in order to provide you with localized search results. The Search Widget may also collect device and connection information in order to serve your search results, and may collect information on the searches that you make through the Search Bar. You may not delete or replace the Search Widget, but you are not required to use it. The Search Widget is subject to NTENT's privacy policy, which is located at http://www.ntent.com/privacy-policy/, and not this Policy.
  • App Recommendation Engine. The App Recommendation Engine which was developed and is managed by NTENT, provides you with a list of recommended applications from the Google Play store. In order to provide you with targeted recommendations, the App Recommendation Engine will collect your Device information. The App Recommendation Engine is subject to NTENT's privacy policy, which is located at http://www.ntent.com/privacy-policy/, and not this Policy.

Third Party Compliance with i-wireless Privacy Policy. If we use third parties, including but not limited to those noted above, and those third parties require the use of CPNI or other Personal Information, we require that such third parties take reasonable steps to protect the confidentiality of that information.


How to Contact Us: If you would like to restrict the use or disclosure of your CPNI or other Personal Information for the marketing of certain products or services, you may contact us at 1-866-594-3644 from 8:00 am – 12:00 midnight Eastern Time Monday through Friday (Sat. 9am – Midnight; Sun. 10am - 7pm), or by e-mail at care@iwirelesshome.com, or notify us in writing at Access Wireless, Attention: CPNI Officer, 1 Levee Way, Suite 3104, Newport, Kentucky, 41071 and provide your (1) Name, (2) Home Address, (3) Home telephone number (including area code), (4) Telephone number for your mobile phone (including area code), (5) Service billing address, and (6) Service account passcode.

What Are Your Choices About Your Privacy?

If you are an i-wireless customer, you may change the information that you have elected to share with us. You also have choices in the types of communications you wish to receive from us. When you activated your device, your notification preferences were set to receive notices about special offers, events and promotions from i-wireless and special offers from our partners.

If you are an i-wireless customer, to change your notification settings, or to change any of your personal information, you may do so by logging into the “My Account” page our website and updating your profile. Or, you may change your notification settings or any of your personal information by contacting customer care at 1-866-594-3644 (see also “How to Contact Us” section above).

What About Cookies?

“Cookies” are small files placed on your hard drive; each website can send its own cookie to your browser if your browser preferences allow it. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features on our websites and you may be required to re-enter your Service Passcode more frequently during a session. In addition, a number of companies not related to i-wireless offer utilities designed to help you visit websites anonymously.

Cookies assist us in providing customized services and can also help us provide information that is targeted to your interests. i-wireless also uses cookies to remember you when you “sign in” to our websites, so that we can provide you with customized content, such as your balance, content targeted specifically for your phone, and other helpful services. i-wireless cookies do not combine information collected through cookies with other personally identifiable information. i-wireless uses two kinds of cookies. Each time you log on to any of our websites, i-wireless uses a “session cookie,” to help us to remember you until the earlier of approximately 30 minutes or the closing of your browser and to help make sure that you remain logged in to our website. Session cookies are automatically deleted from your hard drive at the end of a session. We also use “persistent cookies,” which enable us to remember what is in your shopping cart for approximately two hours and to aggregate certain non-personally identifiable usage data in ways that help us to improve our services. Additionally, you may encounter cookies or other similar devices on our websites that are placed by third parties. We do not control the use of cookies by third parties, including third party websites to which we may link. Third party cookies or tools are governed by the privacy policies of the entities placing the ads and not by this Policy.

We use Google Analytics to help analyze how customers use our websites through the use of cookies. The information generation by the cookie about your use of our website (including your IP address) is transmitted to and stored by these analytical partners. This information is used for the purpose of evaluating your use of our websites, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. These analytical partners may transfer this information to third parties where required to do so by law, or to third parties that process information on its behalf. Neither partner will associate your IP address with any other data held regarding you.

What Is Our Policy Toward Children?

i-wireless is concerned about the safety and privacy of children who use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly collect personally identifiable information from anyone under the age of 13 without prior verifiable parental consent and may limit participation in certain services we provide to individuals over 13 years of age. At various places on our websites, we may request that customers provide a year of birth. If a child under the age of 13 responds to that request, we will direct him or her to have a parent or guardian call a live customer care agent at 1-866-594-3644, where a parent will be permitted to purchase an i-wireless device, establish an account and activate on behalf of a child under 13. In these circumstances, activation can be made only by phone with a live customer care agent and the account must be in the parent’s name. A customer must be 18 in order to establish an account for a contract phone.

If we become aware that a child under the age of 13 has or has attempted to provide us with personally identifiable information, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has done this, he or she should contact the following customer care agent to remove this information:

Customer Resolutions

i-wireless LLC

1 Levee Way, Suite 3104

Newport, KY 41071

Telephone: (866) 594-3644 (toll-free)

Fax: (859) 261-6639

What Is Our Policy Regarding Location-Based Information?

Location-based information is information that indicates the location of your i-wireless phone. When you turn on your mobile phone and use any of our location-based services, your device automatically communicates with our network and relays its current location. The accuracy of location-based services may be affected by circumstances beyond our control, including atmospheric, geographic location, or topographic conditions. We do not warrant or guarantee that location services will be available at any specific time or geographic location, or that service will be provided without interruption.

By using our location-based services, you consent to have us electronically collect, monitor, and track your physical location and the location of your handset. We collect and disclose your location information only to provide you with the location-based services you have requested, or in emergency situations as prescribed by law. If you allow other users to your handset, you are responsible for informing these users that their location information may be collected or disclosed. We will not provide your location information to third parties other than as prescribed without your consent.

If you are an i-wireless customer and you wish to change your privacy options for the use of your location information, or if you no longer wish to use location-based services, please change the setting on your mobile phone by following the step-by-step instructions found in the User Guide specific to your handset. Changing your privacy options or terminating our location-based services will not affect the status of any other services you receive from us. Any information that is collected, monitored or tracked regarding your physical location or the location of your handset will not be retained longer than necessary to provide the location-based services you have selected.

What About Other Information Collectors?

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information that we, or our partners, collect from you. To the extent that you disclose your information to other parties, different rules may apply to their use or disclosure of your information. We encourage you to ask questions before you disclose your personal information to others.

Is My Information Secure?

i-wireless uses standard industry practices to safeguard the confidentiality of your personally identifiable information and comply with all applicable federal regulations. I‑wireless treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company.

Unfortunately, perfect security does not exist on the Internet, and therefore, i-wireless makes no representations or warranties with regard to the sufficiency of our security measures. i-wireless shall not be responsible for any damages that result from a lapse in compliance with this Privacy Policy because of a security breach, technical malfunction or similar problem. Always be careful and responsible regarding your personal information.

We are not responsible for, and cannot control, the use by others of any information, which you provide to them via our wireless services. Similarly, we cannot assume any responsibility for the content of any personal information or communication you receive from other customers through our wireless services.

What Law Applies?

Our collection, use, access, disclosure and safeguarding of your personally identifiable information is subject to U.S. law. If you are a non-U.S. customer, you acknowledge and agree that we may collect and use your personally identifiable information outside of your resident jurisdiction.

In addition, such personally identifiable information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for your information that is available in other countries. BY PROVIDING US WITH YOUR INFORMATION, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AGREE TO ITS TERMS AND CONSENT TO THE TRANSFER OF SUCH INFORMATION OUTSIDE YOUR RESIDENT JURISDICTION. If you do not consent to the terms of this Privacy Policy, please do not use our Services.

California Consumer Privacy Act Notice

January 1, 2020

The California Consumer Privacy Act of 2018 (CCPA) gives California consumers the right to know what Personal Information is collected about them, and how it will be used, disclosed, and sold. The CCPA also gives California consumers the right to request access to and deletion of their personal information, and the right to request that their personal information not be sold, and the right not to be discriminated against after exercising privacy rights.

The purpose of this notice is to provide consumers with a description of our practices regarding the collection, use, disclosure, and sale of Personal Information and instructions for submitting CCPA data privacy requests.

Collection of Personal Information

We have collected the following categories of Personal Information about California consumers in the preceding 12 months. Users are asked to provide certain information when they sign up for our Services such as name, address, phone number, birth date, gender, credit card information, and email address (collectively, “personally identifiable information” or “personal information”). The personally identifiable information collected from our customers during the registration process is used to manage each customer’s account. We also seek such information to provide products and/or services that more closely reflect your preferences. In addition, we may use such personally identifiable information to improve our marketing and promotional efforts, to analyze website usage, improve our content and product offerings, and customize our website’s content, layout, and services.

How We Collect Personal Information

We collect the Personal Information identified above from the following categories of sources:

  • From you and your transactions with us, such as when you request a product or service, or give us your contact information
  • From our affiliates
  • From others, including consumer reporting agencies and third parties that provide us with demographic and other information
  • From publicly available sources

Why We Collect Personal Information

In addition to the primary purposes of collection noted above, we may generally use the categories of information noted above as follows:

  • To process your orders, respond to your inquiries and fulfill your requests.
  • To protect our rights and property and those of our customers.
  • To respond to legal process and emergencies.
  • To Develop or inform you of new products and services.
  • To anonymize or aggregate personal information for various purposes like market analysis or traffic flow analysis and reporting.
  • To monitor, evaluate or improve our products, Services, systems, or networks.
  • To customize or personalize your experience with our Services.
  • To customize personalize online advertising that provides you information about products and services of i-wireless or others that may interest you, including co-branded offers.
  • To prevent or detect security incidents, fraud, and criminal activity.
  • To report to consumer reporting agencies,
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may combine the Personal Information we collect for the above purposes. We will not collect additional categories of Personal Information, nor use the Personal Information collected for additional purposes, without providing you notice.

What Personal Information We Sell or Share

The CCPA defines “sale” very broadly to include sharing or disclosing of personal information with a third party for monetary or other valuable consideration. There are a number of circumstances where we are allowed to share personal information with third parties which are not considered to be a sale. For example, we may share personal information with service providers who work on our behalf if the service provider agrees not to use that personal information for other purposes. In addition, you may intentionally direct us to share information with a third-party, which is also not a sale.

Currently we have one program, which would be considered a sale under the CCPA. This program does not directly identify you but allows a third party to aggregate the data and issue de-identified marketing and analytics reports. If you do not wish for us to use your information to produce de-identified and aggregated data sets in the reports we share with third parties, you may opt out at any time.

We may share the Personal Information identified in the chart above with the following categories of third parties:

  • Service providers - We may share personal information with third parties who perform services on our behalf. Credit bureaus and similar regulated entities, that we use as part of processing your application and determining eligibility for our services, may incorporate the personal information we submit as part of our inquiry into their databases. They may use the personal information that we submit for other purposes consistent with applicable law.
  • Relationship, Discount, and Reward Programs - We may share limited personal information (e.g., name, address, telephone number, account status/active or inactive, membership number) with non-i-wireless entities when you sign up for a discount or reward program, including when you sign up for a service discount through the i-wireless Discount Program, for eligibility verification, fulfillment, and administrative purposes.
  • Third Party Verification Services - We may share limited personal information (e.g., address, phone number) with non-i-wireless entities to assist with identity verification, and to prevent fraud and identity theft.
  • Business Transfers Personal information about you may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, personal information may also be transferred as a business asset.
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

 Your Rights under the CCPA

  • You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
  • You have the right to request deletion of any personal information about you that we have collected from you.
  • You have a right to opt-out of the sale of your personal information.
  • You have a right not to receive discriminatory treatment by us for your exercise of your privacy rights and we would not do so.

How to Submit a Data Privacy Request

To submit a request for access, deletion, or opt-out, please complete the online request form by visiting https://ccpa.iwirelesshome.com/ or you can call 1-866-594-3644 to speak with a customer support specialist or e-mail ccpa@iwirelesshome.com.

Verification of Your Identity

To process your request for access or deletion, we must be able to verify your identity to a reasonable degree of certainty. In order to do so, you must provide the required identifying information when completing the online request form or making a request through one of our customer service agents. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity and your relationship with us.

Responding to Your Requests

Please note that we may not be required to delete information under certain circumstances. For example, the CCPA includes exemptions that provide that we do not have to delete data that for example, is necessary to complete a transaction, detect security incidents, or for certain other internal purposes.

You can designate an authorized agent to make a request to know, delete, or opt-out on your behalf. When you use an authorized agent to submit a request for access or deletion, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

Questions or Concerns

If you have any questions about or complaints that concern this Privacy Policy please call Access Wireless Customer Care at 1-866-594-3644 or e-mail ccpa@iwirelesshome.com. If you prefer, you also may write us at Office of Privacy - Legal Department, Access Wireless, One Levee Way Suite 3116, Newport, KY 41071.

Will This Privacy Policy Change?

i-wireless may, from time to time, make changes to this Policy based on your comments and our need to accurately reflect our legal obligations and our data collection and disclosure practices. By continuing to use our Services or by calling i-wireless at 1‑866‑594-3644, you agree to be bound by the latest version of this Policy, which may be viewed anytime by clicking on the Privacy Policy link at the foot of our websites.

Want To Know More?

For questions or concerns about i-wireless or our Services, please contact customer care by calling toll-free 1-866-594-3644 or by emailing care@iwirelesshome.com. Calls to i-wireless customer care may be monitored for quality assurance.