At i-wireless LLC, d/b/a Access Wireless, (“i-wireless,” or “we,” “us,” “our”) we understand that privacy is important, and we are strongly committed to protecting the privacy of our customers and visitors to our websites at www.iwirelesshome.com, www.krogeriwireless.com, and www.accesswireless.com (collectively, “our websites”).
NOTE: Some of Services may involve features or practices not common to our other websites or services. You should carefully read this entire policy to understand the provisions applicable to our websites and services you are using.
What information do we collect?
Our primary goal in collecting personal information is to provide you with a smooth, efficient and customized experience. This allows us to provide features that are most likely to meet your needs and to customize our service to make your experience easier and more pleasant.
Personal Information does not include information that is not used to identify you, such as aggregate or anonymous information. We gather certain usage information like the number and frequency of visitors to our websites. This information may include which URL you just came from, which URL you next visit, what browser you are using, and your IP address. We use such data only in the aggregate. This collective data helps us determine how much our customers use parts of our websites, and conduct internal research on our customers’ demographics, interests, and behavior in order to better understand and serve you.
This type of aggregated, non-personally identifiable information may also be collected and/or used by third parties that support our services. In addition, we aggregate data and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes.
Personally Identifiable Information
Users are asked to provide certain information when they sign up for our Services such as name, address, phone number, birth date, gender, credit card information, and email address (collectively, “personally identifiable information” or “personal information”). The personally identifiable information collected from our customers during the registration process is used to manage each customer’s account. We also seek such information to provide products and/or services that more closely reflect your preferences. In addition, we may use such personally identifiable information to improve our marketing and promotional efforts, to analyze website usage, improve our content and product offerings, and customize our website’s content, layout, and services.
Personal Identification Number for Your Account
To activate and manage your account and obtain access to certain services, we require you to provide a secret code (your “Service Passcode”). When using your account or providing your Service Passcode, you must provide accurate and complete information to i-wireless LLC. You are entirely responsible for maintaining the confidentiality of your Service Passcode and are solely responsible for any activity conducted using your Service Passcode. You agree not to use the account, customer name, or Service Passcode of any other customer at any time unless that customer is under 18 and you are the parent or guardian of that customer. Prior to disclosing or releasing any personally identifiable, protectable information to you, we require entry of your Service Passcode for all phone or online requests and presentation of a valid photo ID for requests made in person.
We may periodically conduct surveys of our customers and/or users of our websites (“survey participants”). We encourage you to participate in these voluntary surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain confidential, even if the survey is conducted by a third-party.
We take the information we receive from individuals responding to our surveys and combine (or aggregate) it with the responses of other survey participants to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third-party affiliates.
How Do We Use Your Information?
If you are an i-wireless customer, in certain special circumstances, we may contact you to deliver service-oriented messages, even if you have asked that we not contact you about special airtime events or promotions. These messages will be limited and only for this purpose.
We may use third-party providers to facilitate our services, and therefore, we may provide some of your personally identifiable information directly to them. In addition, we employ other companies and individuals to perform functions on our behalf. Some examples include fulfilling orders, providing mobile content, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These service providers have access to personally identifiable information and may use it as needed to perform their functions, but may not use it for any other purpose, except that they may aggregate your personally identifiable information with similar information from other customers in a manner that does not potentially identify you. Any third-party verification services are governed by those entities' separate privacy policies and not this policy.
We may share information with other third parties with your consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties' separate privacy policies.
i-wireless cooperates with law enforcement inquiries, as well as other third parties, to enforce laws, such as protecting intellectual property rights and preventing fraud. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, to respond to lawful claims or legal process, to respond to emergencies, to protect the property of i-wireless LLC or the safety of its employees or others, to investigate fraud, intellectual property infringements, or other activity that is or may be illegal or expose you to liability.
Effective February 4, 2016, your documentation will be retained for as long as you receive Lifeline service from i-wireless, but no less than three calendar years.
In accordance with federal law, we will maintain records of consumer consent to disclose or otherwise use customer proprietary network information for no less than one year.
We reserve the right to use, disclose, or permit access to your customer proprietary network information to protect our rights or property, or to protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, services. We also reserve the right to use, disclose, or permit access to your customer proprietary network information without prior approval in our provisioning of inside wiring installation, maintenance, and repair services; and, for the purpose of conducting research on the health effects of CMRS.
What about Third Party Applications and Services?
Preinstalled Third Party Applications. i-wireless has partnered with some third-party application developers to enhance your i-wireless experience. These applications may be branded as i-wireless applications and will be preinstalled on your device when you obtain it from i-wireless. These applications may require i-wireless to share certain Personal Information.
When you first subscribe to our Services, you will be given notice in compliance with all applicable federal rules of your choice to permit sharing Personal Information to facilitate the functioning of these applications. You may opt-out of sharing Personal Information with these applications at that time or later by contacting us using the means specified under "How to Contact Us" below. If you opt‑out, certain features of these applications may no longer function.
- Ad Moments Library/Lock Screen. The Ad Moments Library/Lock Screen tool, which was developed and is managed by Carrier EQ Inc. d/b/a AirFox Mobility ("AirFox"), will enable you to receive and interact with advertising and other content on the lock screen of your Device.
- Using and Sharing Personal Information: AirFox and i-wireless may use your Personal Information for purposes such as gauging the effectiveness of its advertising, monitoring and improving its service, and sharing aggregated or de-identified information with advertisers and other third parties.
- Your Choices: You have a choice about whether to share Personal Information with AirFox in connection with the i-wireless Lock Screen, and may either decline to opt-in to providing Personal Information or, if you have opted-in, to opt-out at any time by contacting us (see "How to Contact Us" below). However, if you decline to receive personalized advertising through the lock screen platform, AirFox may continue to deliver non-personalized advertising to you.
- Interacting with Advertisements: When you interact with advertisements through the Lock Screen, you may be taken to third party applications or services. See "Your Use of Third Party Applications" above for more information about using such third-party applications and services.
How to Contact Us: If you would like to restrict the use or disclosure of your CPNI or other Personal Information for the marketing of certain products or services, you may contact us at 1-866-594-3644 from 8:00 am – 12:00 midnight Eastern Time Monday through Friday (Sat. 9am – Midnight; Sun. 10am - 7pm), or by e-mail at firstname.lastname@example.org, or notify us in writing at Access Wireless, Attention: CPNI Officer, 1 Levee Way, Suite 3104, Newport, Kentucky, 41071 and provide your (1) Name, (2) Home Address, (3) Home telephone number (including area code), (4) Telephone number for your mobile phone (including area code), (5) Service billing address, and (6) Service account passcode.
What Are Your Choices About Your Privacy?
If you are an i-wireless customer, you may change the information that you have elected to share with us. You also have choices in the types of communications you wish to receive from us. When you activated your device, your notification preferences were set to receive notices about special offers, events and promotions from i-wireless and special offers from our partners.
If you are an i-wireless customer, to change your notification settings, or to change any of your personal information, you may do so by logging into the “My Account” page our website and updating your profile. Or, you may change your notification settings or any of your personal information by contacting customer care at 1-866-594-3644 (see also “How to Contact Us” section above).
What About Cookies?
“Cookies” are small files placed on your hard drive; each website can send its own cookie to your browser if your browser preferences allow it. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features on our websites and you may be required to re-enter your Service Passcode more frequently during a session. In addition, a number of companies not related to i-wireless offer utilities designed to help you visit websites anonymously.
What Is Our Policy Toward Children?
i-wireless is concerned about the safety and privacy of children who use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly collect personally identifiable information from anyone under the age of 13 without prior verifiable parental consent and may limit participation in certain services we provide to individuals over 13 years of age. At various places on our websites, we may request that customers provide a year of birth. If a child under the age of 13 responds to that request, we will direct him or her to have a parent or guardian call a live customer care agent at 1-866-594-3644, where a parent will be permitted to purchase an i-wireless device, establish an account and activate on behalf of a child under 13. In these circumstances, activation can be made only by phone with a live customer care agent and the account must be in the parent’s name. A customer must be 18 in order to establish an account for a contract phone.
If we become aware that a child under the age of 13 has or has attempted to provide us with personally identifiable information, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has done this, he or she should contact the following customer care agent to remove this information:
1 Levee Way, Suite 3104
Newport, KY 41071
Telephone: (866) 594-3644 (toll-free)
Fax: (859) 261-6639
What Is Our Policy Regarding Location-Based Information?
Location-based information is information that indicates the location of your i-wireless phone. When you turn on your mobile phone and use any of our location-based services, your device automatically communicates with our network and relays its current location. The accuracy of location-based services may be affected by circumstances beyond our control, including atmospheric, geographic location, or topographic conditions. We do not warrant or guarantee that location services will be available at any specific time or geographic location, or that service will be provided without interruption.
By using our location-based services, you consent to have us electronically collect, monitor, and track your physical location and the location of your handset. We collect and disclose your location information only to provide you with the location-based services you have requested, or in emergency situations as prescribed by law. If you allow other users to your handset, you are responsible for informing these users that their location information may be collected or disclosed. We will not provide your location information to third parties other than as prescribed without your consent.
If you are an i-wireless customer and you wish to change your privacy options for the use of your location information, or if you no longer wish to use location-based services, please change the setting on your mobile phone by following the step-by-step instructions found in the User Guide specific to your handset. Changing your privacy options or terminating our location-based services will not affect the status of any other services you receive from us. Any information that is collected, monitored or tracked regarding your physical location or the location of your handset will not be retained longer than necessary to provide the location-based services you have selected.
What About Other Information Collectors?
Is My Information Secure?
i-wireless uses standard industry practices to safeguard the confidentiality of your personally identifiable information and comply with all applicable federal regulations. I‑wireless treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company.
We are not responsible for, and cannot control, the use by others of any information, which you provide to them via our wireless services. Similarly, we cannot assume any responsibility for the content of any personal information or communication you receive from other customers through our wireless services.
What Law Applies?
Our collection, use, access, disclosure and safeguarding of your personally identifiable information is subject to U.S. law. If you are a non-U.S. customer, you acknowledge and agree that we may collect and use your personally identifiable information outside of your resident jurisdiction.
Want To Know More?
For questions or concerns about i-wireless or our Services, please contact customer care by calling toll-free 1-866-594-3644 or by emailing email@example.com. Calls to i-wireless customer care may be monitored for quality assurance.