Contact Us

By phone:

New Customers: 1-888-900-5899
Existing Customers: 1-866-594-3644

Customer Care Hours of Operation:

Monday - Friday: 10am - Midnight EST
Saturday: 10am - Midnight EST
Sunday: 10am - 7pm EST

 

Are you experiencing an issue with your phone connecting to the network? A phone reset may fix this issue and it won’t impact pictures, contacts, messages, etc.

For Android Phones:

1. Dial ##72786# on your phone's dial pad

2. Press Yes to proceed

3. Your phone will power off and back on

4. Your phone may attempt to run updates / configure services and power off and on once more.

When the reset is complete, make a test call to ensure your phone is working properly.

For iPhones:

1. Call ##873283# (##update#)

2. Select OK to proceed

3. Your phone may power down and back on