New Customers: 1-888-900-5899
Existing Customers: 1-866-594-3644
Customer Care Hours of Operation:
Monday - Friday: 8am - Midnight EST
Saturday: 9am - Midnight EST
Sunday: 10am - 7pm EST
Are you experiencing an issue with your phone connecting to the network? A phone reset may fix this issue and it won’t impact pictures, contacts, messages, etc.
For Android Phones:
1. Dial ##72786# on your phone's dial pad
2. Press Yes to proceed
3. Your phone will power off and back on
4. Your phone may attempt to run updates / configure services and power off and on once more.
When the reset is complete, make a test call to ensure your phone is working properly.
1. Call ##873283# (##update#)
2. Select OK to proceed
3. Your phone may power down and back on