Change in Service Provider Notification

Thank you for being an Assurance Wireless customer.  Assurance Wireless will soon be part of Access Wireless, another major provider of Lifeline services.
 
Beginning on or after October 3, 2016, and once regulatory approval is obtained, Access Wireless will provide your wireless Lifeline phone service.  Just like Assurance Wireless, Access uses the Sprint® Nationwide Network.

What’s important to know is that you do NOT need to take any action to stay with Access Wireless. You will continue to use your SAME phone with the SAME telephone number.  And, you will receive as many or more free minutes, texts and data.  

As with Assurance, you will not have a contract with Access Wireless, and have the right to change Lifeline providers.

There’s no need to call Assurance Wireless.  More information will be provided to you soon so watch your phone for more messages. 

Although our name is changing, as Assurance Wireless becomes part of Access Wireless, we look forward to serving you!

Frequently Asked
Questions

When will my wireless Lifeline service provided by Assurance Wireless be transferred to Access Wireless?

Assurance Wireless will become part of Access Wireless upon regulatory approval. No action is required on your part. We will notify you via text message when your service has been migrated to Access Wireless.

Will my Assurance Wireless phone continue to work?

Yes. You will continue to use your same phone and telephone number.  

Will I continue to receive the same amount of free minutes and texts?

Access Wireless will provide you with as many or more free minutes and texts as you currently receive; and your monthly service will reload on the same day it does now. Access Wireless will provide you with notice of any future changes to rates or terms and conditions of service as required by law.

If my current rate plan includes data, will I continue to receive the same amount of data?

Yes. Access Wireless will continue to provide you with the same amount of data that is included with your current rate plan.

Will there be an increase in any charges that I am currently paying with Assurance?  

No. There are no fees applied in connection with the transfer of your service to Access Wireless. Access Wireless will provide you with services that meet or exceed those you currently receive. 

If I have questions or concerns regarding my wireless Lifeline service, what number should I call for Customer Service?

You can continue to dial 611 directly from your Assurance Wireless phone to access Customer Service.  

What if I need to add airtime to my account?

You can add money to your account from a computer by signing into My Account. Or you can add money from your phone using a credit, debit or PayPal.  Assurance Wireless customers who have Virgin Mobile Top-Up cards must add them to their accounts by November 30, 2016.  Virgin Mobile cards will not work at Access Wireless.

Will I continue to have service with Sprint?  

Yes. Just like Assurance Wireless, Access Wireless uses the Sprint® Nationwide Network. 

I need to complete the Annual Certification process with Assurance Wireless.  What should I do?

You can complete the Annual Certification process by calling 1-888-653-9262 and following the prompts.  You can also click here to certify online.  If you don't certify by December 31, 2016, you will lose your Lifeline benefit.

Access Wireless is a service provider for the government-funded Lifeline Assistance program. Lifeline service is provided by i-wireless LLC, d/b/a Access Wireless, an eligible telecommunications carrier. Lifeline service is non-transferable. Only one Lifeline discount, consisting of either wireline or wireless service, can be received per household. A household is defined, for the purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one-per-household rule constitutes a violation of FCC rules and will result in the customer’s de-enrollment from the Lifeline program. Consumers who willfully make false statements in order to obtain a Lifeline benefit can be punished by fine or imprisonment or can be barred from the program. Customers must present proper documentation confirming their eligibility for the Lifeline program. Customer information will be validated against public records and any discrepancies could result in your approval or rejection of service.