IMPORTANT INFORMATION FOR ACCESS WIRELESS SMARTPHONE USERS

Due to a recent system upgrade, some Access Wireless smartphone users may have trouble accessing the data network and need to reset their device.

 

To complete the reset:

Make sure that your smartphone has a strong signal or Wi-Fi connection.

Access your phone’s dial pad and enter ##72786#.

Your phone will automatically complete the reset process.

The reset may take a few minutes to complete.  Please be patient, and do not turn off your phone or exit out of the update.

 

To complete the reset, ensure that your smartphone has a strong signal or Wi-Fi connection, then access your phone’s dial pad enter ##72786#. 

 

If you have questions about completing the reset process, you may contact Access Wireless Customer Care by dialing 1-866-594-3644 from a phone other than your Access Wireless phone.