Due to a recent system upgrade, some Access Wireless smartphone users may have trouble accessing the data network and need to reset their device.

To complete the reset:

  1. Make sure that your smartphone has a strong signal or Wi-Fi connection.
  2. Access your phone’s dial pad and enter ##72786#.
  3. Your phone will automatically complete the reset process.
  4. The reset may take a few minutes to complete.  Please be patient, and do not turn off your phone or exit out of the update.

To complete the reset, ensure that your smartphone has a strong signal or Wi-Fi connection, then access your phone’s dial pad enter ##72786#. 

If you have questions about completing the reset process, you may contact Access Wireless Customer Care by dialing 1-866-594-3644 from a phone other than your Access Wireless phone.

Access Wireless is a service provider for the government-funded Lifeline Assistance program. Lifeline service is provided by i-wireless LLC, d/b/a Access Wireless, an eligible telecommunications carrier. Lifeline service is non-transferable. Only one Lifeline discount, consisting of either wireline or wireless service, can be received per household. A household is defined, for the purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one-per-household rule constitutes a violation of FCC rules and will result in the customer’s de-enrollment from the Lifeline program. Consumers who willfully make false statements in order to obtain a Lifeline benefit can be punished by fine or imprisonment or can be barred from the program. Customers must present proper documentation confirming their eligibility for the Lifeline program. Customer information will be validated against public records and any discrepancies could result in your approval or rejection of service.