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Access Wireless Affordable Connectivity Program Terms and Conditions

Updated 4/12/2022

These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and includes required disclosures and eligibility information. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at https://www.accesswireless.com/support/terms-and-conditions. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. If you have additional questions, call us at 866-594-3644 or 611 from your Access Wireless phone. 

The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. The ACP provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). The ACP monthly service and device discounts cannot be transferred to another household or individual. An eligible household is limited to one monthly service discount and one device discount. ACP benefits may be obtained from any participating provider of your choosing. You are limited to one ACP benefit transfer per service month, with limited situations where a subscriber seeks to reverse an unauthorized benefit transfer or is unable to receive service from a service provider. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC).

By subscribing to Access Wireless's ACP supported services, you authorize Access Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the Lifeline program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. Failure to provide consent will result in your being denied the ACP service and/or the connected device benefits.

You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility.

Access Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in Access Wireless’s ACP offers and other products and services via email, telephone, or text messaging. Text messaging and data rates may apply. Consent for calls and texts is optional and can be revoked at any time.

Eligibility

A household is eligible to receive an ACP discount if a member of the household meets one of the criteria below:

  • Has an income that is at or below 200% of the Federal Poverty Guidelines for a household of that size;
  • Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Woman, Infants and Children (WIC) Program, or Lifeline;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program;
  • Received a Federal Pell Grant during the current award year; or
  • Meets the eligibility criteria for a participating provider’s qualifying low-income program.

 

Households on Tribal lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below:

  • Receives Bureau of Indian Affairs General Assistance;
  • Participates in Head Start (only households meeting the income qualifying standard);
  • Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or
  • Participates in the Food Distribution Program on Indian Reservations.

 

ACP eligibility will be determined for the FCC by the USAC’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC.

Service Plans

You can apply your ACP discount to any available Access Wireless service plan. Service plans are posted on Access Wireless’s website at https://www.accesswireless.com. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. For additional information about broadband speeds, visit https://www.accesswireless.com/support/open-internet-transparency-statement.

Lifeline Subscribers

Customers may have one ACP and one Lifeline benefit per household. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-594-3644 or by dialing 611 from your Access Wireless phone.

 

Benefit Transfer

The effect of an ACP benefit transfer is that your ACP benefit will be applied to Access Wireless’s ACP service and will no longer be applied to service retained from your former ACP service provider. You may be subject to your former ACP provider’s undiscounted rates as a result of the transfer if you elect to maintain service from that provider. You are limited to one ACP benefit transfer transaction per service month, with limited exceptions for situations where a subscriber seeks to reverse an unauthorized benefit transfer or is unable to receive service from a specific provider.  

Account Activity Requirement

To continue receiving your ACP service with Access Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from Access Wireless at least once during any 30-day period.

ACP Discontinuance

If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your plan will revert to our standard FREE Lifeline plan where available and if you are eligible. You also may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates applicable plus applicable fees and taxes. Our standard terms and conditions will apply.