i-wireless Open Internet Transparency Statement

i-wireless (“we,” or “us”) is committed to a free and open Internet.  At the same time, we are committed to an excellent user experience, and we may engage in reasonable network management practices on our i-wireless broadband Internet access services and devices (the “Services”).  Below, we describe our network management practices.  Our description of these network management practices—and those of our underlying carrier, Sprint (the “Underlying Carrier”) —are for informational purposes only and are subject to change at any time.  Please check back regularly for updates.

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Congestion Management.  i-wireless is a reseller of our Underlying Carrier’s mobile broadband Internet access network.  That means that once your data leaves an i-wireless device, it flows over our Underlying Carrier’s network to the public Internet.  As a reseller, we do not manage network congestion across our Underlying Carrier’s network.  Your data may be subject to our Underlying Carrier’s network management and open Internet practices, which are available here and may be updated at any time.

Management of Your i-wireless Service.  While we do not manage the transmission of your data across our Underlying Carrier’s network, we may otherwise manage a user’s experience of our Services.  We do not block or throttle the use of any legal content, applications, or services that you choose to access through a i-wireless device without your consent, as long as your use of our Services does not violate our Terms and Conditions.

Device Attachment.  i-wireless users may access the Internet via i-wireless’s Services through any Internet-enabled device of their choice (including bringing their own device), provided that the device is compatible with our network, approved by our Underlying Carrier (if required), does not violate our Terms and Conditions, and does not harm our network, other users, or Services.

Privacy and Security.  Your privacy and security are very important to us.  We employ reasonable physical, electronic, and procedural safeguards to protect your personal information when you access the Internet using our Services.  In addition, we take reasonable steps to protect your personal information from unauthorized use, access, or disclosure.  For more information about our privacy and security practices, you can view our Privacy Policy.

Performance Characteristics.  i-wireless offers mobile broadband Internet access service using its Underlying Carrier’s 3G or better networks.  These networks are designed to be suitable for real-time applications, including voice and video applications.  However, actual user experience may vary depending on a variety of technical, geographic, environmental, and other factors.

Speed.  Speed, as used here, means the average rate at which data packets are successfully delivered to their destination on the communications network.  The expected speeds—expressed in megabits per second (“Mbps”)—of our Underlying Carrier’s networks are as follows:

4G LTE

Downstream: 6-8 Mbps with peaks up to 25 Mbps

Upstream: 2-3 Mbps

3G

Downstream: 0.6-1.4 Mbps with peaks up to 3.1 Mbps

Upstream: 0.35-0.5 Mbps

Latency.  Latency, as used here, is the time that a data packet takes to travel from one point to another on the Internet, expressed in terms of round-trip time.  The expected and actual round-trip latency—expressed in milliseconds (“ms”)—of our Underlying Carrier’s networks are as follows:

4G LTE

60ms

3G

160ms

These speed and latency estimates are derived from our Underlying Carrier, and are available here.  (Note: our Underlying Carrier may update their speed and latency estimates at any time. If they do, their posted estimates control.)  i-wireless may advertise speeds and latency up to maximum speeds expected to be achieved through the device over our Underlying Carrier’s networks.  Several factors—including capacity constraints, network availability, environmental conditions, your device, whether you are tethering from a separate device, or the network management practices of our Underlying Carrier—may impact the actual speed and latency that you experience at any given time.

Traffic Information.  We may monitor traffic for our own internal purposes, including, but not limited to, billing, internal metrics, and first-party marketing purposes as permitted by law.  We do not monitor traffic information through deep-packet inspection.  We do not share any traffic information with unaffiliated third parties for non-network management purposes without your consent.

Commercial Terms.  i-wireless offers a number of attractive prepaid broadband Internet access service plans and top-ups to its consumers.  Terms and Conditions, including service plans, activation procedures, data usage and dispute resolution can be viewed here: www.accesswireless.com/support/terms-and-conditions.  Detailed information on all of i-wireless’s broadband Internet access service plans for phones, laptops, tablets, mobile hotspots and more can be found here: www.accesswireless.com/shop/airtime.

Redress.  For general customer inquiries and complaints, please Contact Us.

Last updated: October 3, 2016.

Access Wireless is a service provider for the government-funded Lifeline Assistance program. Lifeline service is provided by i-wireless LLC, d/b/a Access Wireless, an eligible telecommunications carrier. Lifeline service is non-transferable. Only one Lifeline discount, consisting of either wireline or wireless service, can be received per household. A household is defined, for the purposes of the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one-per-household rule constitutes a violation of FCC rules and will result in the customer’s de-enrollment from the Lifeline program. Consumers who willfully make false statements in order to obtain a Lifeline benefit can be punished by fine or imprisonment or can be barred from the program. Customers must present proper documentation confirming their eligibility for the Lifeline program. Customer information will be validated against public records and any discrepancies could result in your approval or rejection of service.