Mobile Phone Unlocking
Access Wireless will comply with point number twelve of the CTIA Consumer Code with respect to the unlocking of mobile phones. Specifically, Access Wireless will abide by the following principles regarding the ability of customers and former customers, and individual owners of eligible devices to unlock phones that are locked by or at the direction of Access Wireless:
Access Wireless will post on its website a clear, concise, and readily accessible policy on mobile wireless device unlocking.
As a prepaid provider, Access Wireless will, upon request, unlock Access Wireless mobile phones no later than one year after initial activation, for customers that are in full compliance with Access Wireless Terms and Conditions.
When a customer’s phone is eligible for unlocking, Access Wireless will provide clear notice to the customer that the phone is eligible for unlocking and/or will automatically unlock the phone remotely at no additional charge. Such notices may be provided at a Access Wireless location, on the Access Wireless website, or via text message or phone call.
Access Wireless will, within two days of receiving an unlocking request, do one of the following: (i) unlock an eligible phone; (ii) initiate a request to the original equipment manufacturer to unlock an eligible phone; (iii) explain to the requesting customer why the phone is ineligible for unlocking; or (iv) offer a reasonable explanation as to why Access Wireless needs more time to process the unlocking request.
(5) For deployed military personnel who are in full compliance with Access Wireless’ Terms of Service, Access Wireless will unlock mobile phones upon receiving valid copies of deployment papers.
Devices that work on Access Wireless’ network may not be compatible with other carriers’ networks due to the use of different frequencies and technologies to provide wireless network access. “Unlocking,” as used herein, refers only to the disabling of software that prevents the activation of a device designed for Access Wireless’ network from being used on another carrier’s technologically compatible network. It does not pertain to hardware changes, and does not guarantee that the Access Wireless phone will be compatible with any particular carrier’s network or that all functionality of the device can be enabled on any other network.